Service Terms for House Clearance and Waste Collection
Terms and Conditions for House Clearance Services
These Terms and Conditions set out the basis on which House Clearance services are provided. They apply to all customers using our House Clearance and waste collection services within the service area. By making a booking, confirming a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions.
The purpose of this document is to ensure clarity, fairness, and transparency in how services are delivered, how responsibilities are shared, and how legal and regulatory requirements are met.
Definitions and Interpretation
For the purposes of these Terms and Conditions, the following definitions apply. The service provider refers to the company supplying the House Clearance and waste collection service. The customer refers to the individual, landlord, business, or organisation requesting the service. Waste refers to any items, materials, or substances collected as part of the service.
References to legislation include any amendments or replacements in force at the relevant time. Headings are for guidance only and do not affect interpretation.
Scope of Services
The service provider offers House Clearance and related waste collection services, including the removal of household items, furniture, general waste, and other agreed materials. The specific scope of each job is determined by the quotation provided and the information supplied by the customer.
Services are provided within the waste collection service area and are subject to access, safety, and regulatory considerations. Any items not disclosed at the time of quotation may result in changes to pricing or service availability.
Booking Process
Bookings are made by requesting a quotation and confirming acceptance of that quotation. The customer is responsible for providing accurate and complete information regarding the type, quantity, and location of waste to be cleared.
A booking is confirmed once the customer has accepted the quotation and a date and time have been agreed. The service provider reserves the right to refuse or reschedule bookings where access is unsafe, information is incomplete, or circumstances are beyond reasonable control.
Quotations and Pricing
All quotations are based on the information provided by the customer at the time of request. Prices reflect labour, transport, disposal costs, and compliance with waste regulations. Quotations are valid for a limited period and may be withdrawn if circumstances change.
If additional waste is identified on arrival that was not included in the original quotation, the service provider may revise the price or decline to remove those additional items. No additional work will proceed without the customer’s agreement.
Payments
Payment terms are specified at the time of booking. Payment may be required before, during, or immediately after completion of the service, depending on the agreement. Accepted payment methods will be communicated clearly to the customer.
Failure to make payment as agreed may result in the suspension of services or recovery action. All prices are inclusive of applicable taxes unless stated otherwise.
Cancellations and Rescheduling
Customers may cancel or reschedule a booking by providing reasonable notice. Cancellations made within a short period before the agreed service time may incur a cancellation fee to cover incurred costs.
The service provider reserves the right to cancel or reschedule services due to unforeseen circumstances such as adverse weather, vehicle breakdown, staff illness, or safety concerns. In such cases, reasonable efforts will be made to offer an alternative date.
Access and Customer Responsibilities
The customer is responsible for ensuring safe and reasonable access to the property and waste items at the agreed time. This includes clear pathways, appropriate permissions, and compliance with any building or site rules.
Any delays or additional costs arising from restricted access, parking limitations, or undisclosed hazards may be charged to the customer. The service provider is not responsible for delays caused by factors outside its control.
Health and Safety
The service provider operates in accordance with health and safety requirements and reserves the right to refuse to remove items that pose a risk to staff or the public. This includes hazardous materials, unstable structures, or unsafe environments.
Customers must disclose any known risks, including asbestos, chemicals, sharp objects, or biological waste. Failure to disclose such risks may result in immediate suspension of services.
Waste Regulations and Compliance
All waste collected is handled in accordance with applicable waste management regulations. The service provider operates as a licensed waste carrier and ensures waste is transported to authorised facilities.
Customers have a legal duty of care to ensure waste is transferred to an authorised carrier. By using the service, customers confirm that they have the authority to dispose of the waste and that it does not contain prohibited materials.
Excluded Items
Certain items are excluded from standard House Clearance services unless specifically agreed in writing. These may include hazardous waste, medical waste, explosives, pressurised containers, and other regulated materials.
If excluded items are discovered during the service, the service provider may decline removal and advise on appropriate disposal options.
Damage and Liability
Reasonable care is taken during all House Clearance services. However, the service provider is not responsible for pre-existing damage or issues arising from structural weaknesses, hidden defects, or poor condition of items or property.
Any claims for damage must be reported promptly and within a reasonable timeframe. Liability is limited to the extent permitted by law and excludes indirect or consequential losses.
Insurance
The service provider maintains appropriate insurance cover for the services offered. This insurance covers negligence within the scope of the service but does not extend to circumstances beyond reasonable control or customer-provided misinformation.
Customers are advised to ensure their own insurance arrangements are adequate where required.
Delays and Force Majeure
The service provider is not liable for delays or failure to perform services due to events beyond reasonable control. This includes severe weather, accidents, government restrictions, or other force majeure events.
In such circumstances, services may be postponed or cancelled without liability, and reasonable efforts will be made to communicate with the customer.
Recycling and Environmental Responsibility
Where possible, waste is sorted to prioritise recycling and reuse. The service provider does not guarantee that all waste will be recycled, as this depends on material condition and facility acceptance.
Customers acknowledge that disposal routes are determined by regulatory requirements and facility availability within the waste collection service area.
Complaints and Dispute Resolution
Any concerns or complaints should be raised promptly to allow investigation and resolution. The service provider aims to address issues fairly and efficiently.
Disputes that cannot be resolved informally may be subject to formal resolution processes in accordance with applicable law.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments to Terms and Conditions
The service provider reserves the right to update or amend these Terms and Conditions at any time. The version in force at the time of booking will apply to the service provided.
Customers are encouraged to review these Terms and Conditions periodically to remain informed of their rights and obligations.
Acceptance of Terms
By proceeding with a booking or allowing services to commence, the customer confirms acceptance of these Terms and Conditions in full. If any part of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.
These Terms and Conditions are intended to provide a clear framework for professional House Clearance and waste collection services delivered responsibly within the service area.
