We are wholly dedicated to respecting and protecting your privacy.
As per the Data Protection Act 1998 (the Act), the data controller is House Clearance.
The following data may be collected and processed by us:
o 1.1 Information that you provide by filling in forms on our website and via our app. This can include information given when downloading our app or submitting a booking enquiry on our site, as well as through our app or email, the request for further services, or the report of any problem. This may include your name, address, email address, telephone number, age, username, password and other registration information. Financial and credit card information, details of your household or business, or any pets you may have can also be included, along with any photographs of your property you may have provided.
o 1.2 A record of that correspondence may be kept if you have gotten in contact with us.
o 1.3 You may be requested to complete surveys for research purposes. You are not obligated to respond.
o 1.4 When you visit our site or use our app, we may automatically collect technical information. This can include information such as the type of mobile device used, mobile network information, mobile operating system, mobile browser and time zone.
o 1.5 We may collect information about your computer when you access our website. This may include information regarding your IP address, operating system and browser type. This information is used for system administration and to report to our advertisers. You will not be identified, as this information is solely statistical.
o 1.6 Details of using our app or visits to our site. This can include information such as traffic data, location data, weblogs and accessed resources and can be required for billing purposes or otherwise.
o 1.7 Our app may use GPS or other location technology to determine your current location. This is to improve you experience and provide location-enabled services.
o 1.8 We work closely with third parties and some information may be shared.
What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are used to remember information about your browsing activities on that particular website. This can include your preferences, login information, and browsing history. Cookies do not contain personal information such as your name or address.
What types of cookies do we use?
We use two types of cookies on our website - session cookies and persistent cookies. Session cookies are temporary cookies that are only active for the duration of your visit to our website.
Instead, houseclearance.co uses other tracking technologies such as pixels and third-party tracking tools like Google Analytics. These are used to gather anonymous data about website traffic and user behavior, such as page views, time spent on the site, and various site interactions. This information is used to improve the overall user experience and make the website more user-friendly and efficient.
o 1.9 The data that we collect from you may be transferred to or stored at a destination within the European Economic Area (EEA). Your data may also be processed by staff outside the EEA who work for us or our suppliers. This may be done when processing your booking, taking payment details or when providing support services. By submitting your personal data, you are agreeing to this.
o 1.10 All information is stored on fully secure servers and your credit card details are SSL encrypted. Keeping your passwords and user identifying information confidential is your responsibility.
o 1.11 Data transmitted via the internet is not guaranteed to be completely secure. We protect your data but cannot guarantee the security of data transmitted to our site. Transmitting any of your personal data to our site is done at your own risk.
o 1.12 We may use your information to:
o 1.12.1 Ensure the best presentation of our website or app content for you and your computer, mobile or tablet device.
o 1.12.2 Arrange service provision for you, and manage your appointment.
o 1.12.3 Fulfil our contractual obligations towards you and your home.
o 1.12.4 Allow you to participate in our interactive service features.
o 1.12.5 Notify you about changes to our website, app or any changes to our available services.
o 1.12.6 Provide you with information about goods or services we feel may be of interest to you, either directly from us or via specially selected third parties. You can opt out of this service at any time via the details below.
o 1.13 Data shared with your assigned service provider may include:
o 1.13.1 Your name, address and preferred methods of contact;
o 1.13.2 Details about your property, the services requested, and any photographs you may have provided;
o 1.13.3 The non-binding quote supplied by us;
o 1.13.4 Your payment details.
o 1.14 We retain the right to disclose your personal information to any member of our group, as defined in section 1159 of the UK Companies Act 2006.
o 1.15 Third-party disclosure:
o 1.15.1 If we buy or sell any business or assets, your data may be disclosed to the prospective buyer or seller;
o 1.15.2 If House Clearance or its assets are acquired by a third party, your personal data will be transferred to the third party.
o 1.16 You may exercise your right to refuse that we use your personal data for marketing purposes.
o 1.17 You have the right to access information stored about you.
Links to third-party sites
Our website may contain links to carefully selected third-party websites that have been chosen due to their relation to our website and your interests. Third-party websites have their own privacy policies and we do not accept any responsibility or liability for their content.