Privacy Policy

We are wholly dedicated to respecting and protecting your privacy.

This policy, along with our website terms of use and the Services Terms and Conditions, outlines how we use and collect your personal data. To fully understand our views and practices regarding your personal data, please read the following information.

As per the Data Protection Act 1998 (the Act), the data controller is House Clearance.

Information collected

The following data may be collected and processed by us:
o    1.1 Information that you provide by filling in forms on our website and via our app. This can include information given when downloading our app or submitting a booking enquiry on our site, as well as through our app or email, the request for further services, or the report of any problem. This may include your name, address, email address, telephone number, age, username, password and other registration information. Financial and credit card information, details of your household or business, or any pets you may have can also be included, along with any photographs of your property you may have provided.
o    1.2 A record of that correspondence may be kept if you have gotten in contact with us.
o    1.3 You may be requested to complete surveys for research purposes. You are not obligated to respond.
o    1.4 When you visit our site or use our app, we may automatically collect technical information. This can include information such as the type of mobile device used, mobile network information, mobile operating system, mobile browser and time zone.
o    1.5 We may collect information about your computer when you access our website. This may include information regarding your IP address, operating system and browser type. This information is used for system administration and to report to our advertisers. You will not be identified, as this information is solely statistical.
o    1.6 Details of using our app or visits to our site. This can include information such as traffic data, location data, weblogs and accessed resources and can be required for billing purposes or otherwise.
o    1.7 Our app may use GPS or other location technology to determine your current location. This is to improve you experience and provide location-enabled services.
o    1.8 We work closely with third parties and some information may be shared.


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Data storage:

o    1.9 The data that we collect from you may be transferred to or stored at a destination within the European Economic Area (EEA). Your data may also be processed by staff outside the EEA who work for us or our suppliers. This may be done when processing your booking, taking payment details or when providing support services. By submitting your personal data, you are agreeing to this.
o    1.10 All information is stored on fully secure servers and your credit card details are SSL encrypted. Keeping your passwords and user identifying information confidential is your responsibility.  
o    1.11 Data transmitted via the internet is not guaranteed to be completely secure. We protect your data but cannot guarantee the security of data transmitted to our site. Transmitting any of your personal data to our site is done at your own risk.

Information usage

o    1.12 We may use your information to:
o    1.12.1 Ensure the best presentation of our website or app content for you and your computer, mobile or tablet device.
o    1.12.2 Arrange service provision for you, and manage your appointment.
o    1.12.3 Fulfil our contractual obligations towards you and your home.
o    1.12.4 Allow you to participate in our interactive service features.
o    1.12.5 Notify you about changes to our website, app or any changes to our available services.
o    1.12.6 Provide you with information about goods or services we feel may be of interest to you, either directly from us or via specially selected third parties. You can opt out of this service at any time via the details below.
o    1.13 Data shared with your assigned service provider may include:
o    1.13.1 Your name, address and preferred methods of contact;
o    1.13.2 Details about your property, the services requested, and any photographs you may have provided;
o    1.13.3 The non-binding quote supplied by us;
o    1.13.4 Your payment details.
Information disclosure
o    1.14 We retain the right to disclose your personal information to any member of our group, as defined in section 1159 of the UK Companies Act 2006.
o    1.15 Third-party disclosure:
o    1.15.1 If we buy or sell any business or assets, your data may be disclosed to the prospective buyer or seller;
o    1.15.2 If House Clearance or its assets are acquired by a third party, your personal data will be transferred to the third party.
o    1.15.3 We have the right to disclose or share your data to comply with legal obligations. This can include the enforcement of our website terms of use, as well as the terms and conditions of supply and other agreements. We may also do this to protect the rights, property or safety of House Clearance, customers, or others. This includes the exchanging of information with other companies or organisations for the detection of fraud and for the reduction of credit risk.

Your rights

o    1.16 You may exercise your right to refuse that we use your personal data for marketing purposes.
o    1.17 You have the right to access information stored about you.

Links to third-party sites

Our website may contain links to carefully selected third-party websites that have been chosen due to their relation to our website and your interests. Third-party websites have their own privacy policies and we do not accept any responsibility or liability for their content.

Privacy policy changes

We have the right to make any changes to our privacy policy, which will be posted on this page. Should any changes occur, you will be notified by email where appropriate.

If you have any queries or concerns regarding our privacy policy, please contact us via email, or call on us 020 3743 8654.

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