House Clearance Privacy Policy and Data Use
Privacy Policy for House Clearance Services
This Privacy Policy explains how personal data is collected, used, stored, and protected when providing House Clearance services. It applies to all House Clearance customers in the area and is written to comply with the UK General Data Protection Regulation and the Data Protection Act.
We are committed to protecting personal information and being transparent about how data is handled throughout the waste collection and rubbish removal process.
Scope of This Privacy Policy
This policy applies to all customers who engage our House Clearance services, including domestic clients, landlords, executors, property managers, and commercial customers within the area. It covers information collected through enquiries, quotes, bookings, and service delivery.
By using our services, customers acknowledge that their personal data will be processed as described in this policy.
Personal Data We Collect
We collect only the personal data necessary to provide House Clearance and related waste collection services effectively and lawfully.
This may include names, contact details, property addresses, details about waste or items for removal, and records of communications. Where payments are involved, limited transaction information may also be processed, though full payment card details are not stored by us.
We may also collect operational information such as access notes, parking arrangements, and photographs of waste items where these help to provide accurate quotes and safe service delivery.
How Personal Data Is Collected
Personal data is collected directly from customers when they make enquiries, request quotes, or book House Clearance services. This may occur through phone conversations, online enquiry forms, written correspondence, or in-person discussions.
In some cases, data may be provided by third parties acting on behalf of the customer, such as estate agents, solicitors, or managing agents, where they have authority to do so.
Lawful Basis for Processing Data
We process personal data under lawful bases defined by GDPR. The primary lawful basis is the performance of a contract, as data is required to provide House Clearance services requested by the customer.
We may also process data to comply with legal obligations, such as waste documentation requirements, or where there is a legitimate interest in operating and improving our services, provided this does not override customer rights.
Where consent is required, such as for certain communications, it will be obtained clearly and can be withdrawn at any time.
How We Use Personal Data
Personal data is used to provide quotes, schedule collections, carry out House Clearance work, manage waste disposal, and communicate with customers about their bookings.
Data may also be used for internal record keeping, service quality monitoring, staff training, and compliance with environmental and waste regulations.
We do not use personal data for unrelated purposes or sell customer information to third parties.
Data Sharing and Processors
In order to deliver House Clearance services, we may share limited personal data with trusted data processors. These may include waste transfer facilities, recycling centres, licensed disposal sites, and professional service providers such as accountants or IT support services.
All processors are required to handle data securely and only for the purposes specified by us. They must comply with data protection laws and maintain appropriate safeguards.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Customer records related to House Clearance services are typically kept for a reasonable period to meet legal, accounting, and regulatory requirements, including waste documentation obligations. After this period, data is securely deleted or anonymised.
Retention periods are reviewed regularly to ensure compliance with data protection principles.
Data Security Measures
We take data security seriously and implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
This includes restricted access to customer information, secure storage systems, staff training on data protection, and procedures for handling data securely during House Clearance operations.
User Rights Under GDPR
Customers have rights under GDPR in relation to their personal data. These include the right to access their data, request correction of inaccurate information, and request deletion where data is no longer required.
Customers also have the right to restrict or object to certain types of processing and to request data portability where applicable.
Requests relating to data rights are handled promptly and in accordance with legal requirements.
Complaints and Concerns
If a customer has concerns about how their personal data is handled, they are encouraged to raise the issue directly so it can be addressed quickly and fairly.
Customers also have the right to raise concerns with the appropriate data protection authority if they believe their rights have not been respected.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or how House Clearance services are delivered.
The most current version will always apply to all House Clearance customers in the area, ensuring transparency and continued compliance with data protection standards.
